Return Policy
108-Day Free Trial
We are so certain you will love our Sparkle Mat that we offer a 108-day risk-free trial. That means you can try it out for 108 days and if you are not satisfied by the end of the 108-day trial, you may return it for a refund (minus a 15% restocking fee)..
PLEASE NOTE: We do request that you keep the mat for the full 108 days before returning the mat.
Why?
There are a couple reasons for this:
1) Environmental Impact
According to a 2022 study by EPA: “Over 5 billion physical product returns produce 223 tonnes of carbon dioxide annually.”
Our mats are shipped from China to our warehouse. Then, the mat is shipped to you. Then, you would need to ship it back to us. All of this causes a large carbon footprint.
Plus, when we receive the mats, we may not be able to reuse them, creating more waste.
2) User Understanding
Most people who want to return their mat simply haven’t unlocked the benefits (relaxation, pain relief, healing) of the Sparkle Mat because they do not understand how to use it properly. By keeping the mat for the full 108-day trial, you’ll have plenty of time to explore the features and benefits.
Should you fall into this category, please know that we are here to answer any questions you may have. Our user manual is also packed with useful tips and information to help you get the most out of your Sparkle Mat. Just tap here to read the User Manual now.
At Sparkle Mats, we pride ourselves on the high-quality of our mats and are proud to say that less than 1% of customers return them within the “108-Day Free Trial.”
If, however, you do want to return your Sparkle Mat within the 108-day trial period, you may send it back for a refund equal to the price of the product minus a 15% restocking fee.
The unit MUST be returned in good condition without smells, stains, or damage in order to qualify for a return/refund.
Thank you for purchasing a Sparkle Mat; we are certain you’ll relax, soothe, and sparkle!
Returns & Refund Policy
After your 108-day trial is complete (108 days from the date of purchase), you can request a return and refund (minus a 15% restocking fee), however, we ask that you keep the mat for the full 108-day trial period before returning it (unless, of course, it is not functioning, in which case please contact our customer support team).
If the product turns out to be defective (excluding physical damages and damages caused by incorrect usage) after 108 days but within 5 years of purchase, customers will receive a replacement part as per our warranty.
After 5 years from the purchase date, defective mats will not be received by Sparkle Mats.
First Step: Email Us
In order to return your mat, please send an email to love@sparklemats.com with:
- 1) Your intent to return
- 2) Where you purchased your Sparkle Mat
- 3) Your order number
- 4) Your name and address
- 5) Your “main reason” for return
- 6) Photos or video of the current condition of your Sparkle Mat
We will reply within 1 business day.
Next Steps
To receive a full refund (minus a 15% restocking fee), your product must be sent back FULLY working and in original “new” cosmetic condition.
Once we receive the Sparkle Mat, we perform an inspection and test to determine the “condition.”
Your restocking fee may be increased to up to 30% of the purchase price depending on the exact “condition” of the product.
Below, we have listed examples of our grading criteria for returns and the restocking fees that correlate with them.
Please note that the grading criteria relates only to cosmetic condition:
- Grade A = 100% refund minus a 15% restocking fee: The product is in excellent cosmetic condition; looks as if it is “new.”
- Grade B = 20% restocking fee: The product has slight cosmetic damage.
- Grade C = 30% restocking fee: The product has cosmetic wear; you can tell it has been used.
- Grade D = Disqualified from a refund: The product has many signs of obvious wear.
We will send you a label that you can use to ship our Sparkle Mat back to us. You will not incur any shipping costs to return it to us.
Once we have assessed the condition of the mat, we will IMMEDIATELY issue a refund based on the condition of the returned mat minus the restocking fee.
Please anticipate 3-5 business days for the refund to appear on your bank statement of the debit or card credit you used to purchase the mat.
Thank you for purchasing a Sparkle Mat.