Sparkle Mats 5-Year Limited Warranty

Your new Sparkle Mat is covered by a 5-year limited warranty (the “Sparkle Mat Warranty”). This limited Sparkle Mat Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

A. Products Covered by This Limited Sparkle Mat Warranty

This limited Sparkle Mat Warranty extends to all mats manufactured by Sparkle Mats, purchased directly from Sparkle Mat or Sparkle Mat’s authorized retailers, including Amazon.

B. Who This Sparkle Mat Warranty Extends To

This limited Sparkle Mat Warranty extends to the original purchaser of any mat who is located in the United States.

All Sparkle Mat warranties, including any implied warranties, are valid only for the period of time the mat is owned by the original purchaser of the mat. The “original purchaser” is the first purchaser of the mat from Sparkle Mats or a Sparkle Mats authorized retailer. Please retain a copy of your receipt as proof of purchase. All Sparkle Mat limited warranties are not transferable.

Any valid proof of purchase such as a credit card statement, Amazon receipt, or invoice is sufficient as proof of the date of purchase. If you do not have proof of purchase, send us an email with detailed information about your purchase. We keep records of sales, so we can usually trace every product sold.

C. Sparkle Mats’ Limited Sparkle Mat Warranty and Responsibilities

Sparkle Mat warrants the mat in its original packaging sold to you against defects in material and workmanship (“Defects”) for a period of 5 years from the time your mat is purchased, when used normally for its intended purposes in the home and on a base that supports both the mat and user.

Damage due to negligence, misuse, or normal wear and tear will void the warranty.

If you receive a replacement mat under warranty, the original warranty does not extend to the replacement mat.

D. Your Responsibilities

If a Sparkle Mat is defective — excluding damage from misuse or normal wear and tear — within 5 years of purchase, you may have your mat repaired or replaced free of charge. Contact us at love@sparklemats.com with details of the issue.

Important: If the returned Sparkle Mat is not defective or is visibly damaged by the user, we will return it at your expense or dispose of it upon refusal.

Free shipping for defective items is available in the Continental USA and Canada. International customers are responsible for all shipping costs related to returns, exchanges, or replacements.

E. Disclaimer and Limitation on Liability

To the extent allowed by law, the Sparkle Mat is provided “as is” and this warranty replaces all other warranties, express or implied.

Some states do not allow limits on implied warranties or the exclusion of incidental or consequential damages. Therefore, some of the above limitations may not apply to you.

In no event will Sparkle Mats or its suppliers be liable for substitute products or indirect, incidental, or consequential damages. Sparkle Mats’ total liability is limited to the purchase price of the mat.

F. Arbitration

In the event of a dispute, both parties agree to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA). For more info, visit www.adr.org or call 1-800-778-7879.