Order Processing & Shipment Timing

Orders are typically shipped within 3 business days after the order is placed.

During peak periods or holiday seasons, processing may still take up to 3–5 business days depending on order volume.

Once your order ships, you’ll receive an email with your tracking number. If you don’t see it, please check your spam or junk folder.

Shipping Methods

Sparkle Mats uses reliable carriers to ensure safe and timely delivery, including:

• FedEx
• UPS
• USPS
• Amazon Logistics
• Additional regional couriers as needed

We select the most efficient carrier based on your delivery address and shipping conditions.

Shipping Availability

We currently ship to Canada and the USA only, including:

• All 48 contiguous U.S. states
• Alaska and Hawaii
• All Canadian provinces and territories

Note: We do not ship to countries outside of the USA or Canada.

Shipping Costs

• Contiguous USA & Canada: Free shipping on all orders
• Alaska & Hawaii: Discounted shipping rates are calculated and shown at checkout

Estimated Delivery Time

• USA & Canada: Estimated arrival is within 3–12 business days from the shipment date
• Alaska & Hawaii: Delivery times may vary slightly depending on regional carrier service

Delivery times may be affected by weather, holidays, or courier delays.

Tracking Your Order

Tracking information will be sent to your email once your order is shipped.

You can also view tracking updates in your account’s order history.

Use the tracking number provided to monitor your shipment directly on the carrier’s website.

Delivery Address Accuracy

Please ensure that your shipping address is entered correctly at checkout.

If a package is returned due to an incorrect or incomplete address, you will be responsible for:

• Any return shipping charges
• Reshipping fees if you wish to receive the order again

Shipping Disclaimer

Once a package is shipped and a tracking number is issued, Sparkle Mats is not responsible for:

• Delays in shipping
• Lost or stolen items
• Delivery errors made by the carrier

For any delivery-related issues, please contact the shipping carrier directly using your tracking number.