Shipping Policy
Order Processing & Shipment Timing
Orders are typically shipped within 3 business days after the order is placed.
During peak periods or holiday seasons, processing may still take up to 3–5 business days depending on order volume.
Once your order ships, you’ll receive an email with your tracking number. If you don’t see it, please check your spam or junk folder.
Shipping Methods
Sparkle Mats uses reliable carriers to ensure safe and timely delivery, including:
FedEx
UPS
USPS
Amazon Logistics
Additional regional couriers as needed
We select the most efficient carrier based on your delivery address and shipping conditions.
Shipping Availability
We currently ship to Canada and the USA only, including:
All 48 contiguous U.S. states
Alaska and Hawaii
All Canadian provinces and territories
Note: We do not ship to countries outside of the USA or Canada.
Shipping Costs
Contiguous USA & Canada: Free shipping on all orders
Alaska & Hawaii: Discounted shipping rates are calculated and shown at checkout
Estimated Delivery Time
USA & Canada: Estimated arrival is within 3–12 business days from the shipment date
Alaska & Hawaii: Delivery times may vary slightly depending on regional carrier service
Delivery times may be affected by weather, holidays, or courier delays.
Tracking Your Order
Tracking information will be sent to your email once your order is shipped.
You can also view tracking updates in your account’s order history.
Use the tracking number provided to monitor your shipment directly on the carrier’s website.
Delivery Address Accuracy
Please ensure that your shipping address is entered correctly at checkout.
If a package is returned due to an incorrect or incomplete address, you will be responsible for:
Any return shipping charges
Reshipping fees if you wish to receive the order again
Shipping Disclaimer
Once a package is shipped and a tracking number is issued, Sparkle Mats is not responsible for:
Delays in shipping
Lost or stolen items
Delivery errors made by the carrier
For any delivery-related issues, please contact the shipping carrier directly using your tracking number.